Welcome to Jenuane Communities
Customer Service & Warranty Center

Buying a home is just the beginning of your journey, and at Jenuane Communities, we’re here for you every step of the way. Our Customer Service Team is dedicated to ensuring your homeownership experience is as seamless as possible—providing guidance, warranty support, and helpful resources whenever you need them.

Looking to buy?

Future homeowner

Anything we can fix?

Existing Homeowner

Your Customer
Service Journey

Transitioning to Customer Service

Once you close escrow and receive your keys, our Customer Service Team officially becomes your go-to for any home-related questions and warranty requests.

Meet Your Customer Service Representative

Either your Customer Service Manager or Customer Service Administrator will be introduced during your Homeowner Orientation Walk—your first walkthrough of your new home. They’ll guide you through the process and support you throughout your post-close experience.

Welcome Email with Essential Information

You will receive a Welcome Email with key contact information, emergency numbers, and instructions on submitting high-priority warranty requests.

Don't Miss Important Communications

Check your spam/junk mail! If you don’t see this email, please reach out so we can ensure you have everything you need.

Smart Home Orientation with LinkUs

After move-in, LinkUs will contact you to schedule a Smart Home Orientation, where they’ll walk you through your home’s smart technology features and answer any questions. Please note that internet service must be set up prior to this appointment to ensure full functionality of your smart home features.

Homeowner Orientation:
What to Expect

 HERE'S WHAT TO KNOW:
️ Only contracted homeowners may attend the orientation walk. A Customer Service Representative will walk you through your new home, demonstrating key features, systems, and maintenance tips.

Our goal is to ensure you feel confident and informed as you settle into your new home.

Understanding Your Warranty Coverage

30-Day Warranty Review

Report cosmetic concerns and minor issues identified after move-in.

11-Month Warranty Review

Address any warranty-related concerns before the one-year mark.

Post 1-Year Coverage

Certain long-term structural components remain under warranty beyond the first year.

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Smart Tips for Every Homeowner

Brandi McCombs

Director of Service & Relationships

Fixer of problems, builder of trust, and everyone's go-to for cookies, hugs, and perspective. Eleven years strong, with a mission to lift women up, lead with empathy, and maybe retire one day — but not before changing a few more lives.

Adrien Miller

Customer Service Manager

Nearly 10 years deep in keeping homeowners happy and homes on track — one issue (and one bill) at a time. From sky-high retrofits to ground-level builds, he’s all about solutions, structure, and solid communication... eventually.

Jordan Mecum

Customer Service Administrator

Eight years deep in making homeowners feel heard — and occasionally gifted with flowers. From twin nanny to Customer Service queen, she keeps calm, communicates like a champ, and dreams of flying past traffic.

Rodrigo Zuno

Customer Support

Fixing customer issues with a smile and a little bit of magic. He speaks the universal language of help.

Justin Wojtkowiak

Customer Service Rep

From prison walls to drywall calls — Justin Wojtkowiak is bringing grit, good vibes, and off-road energy to customer care. He’s here to build relationships, fix problems, and maybe one day race a trophy truck.

Derrick Weikel

Customer Service Rep

CSR by day, fish whisperer by weekend — keeping homeowners happy (and fish nervous). Half merman, full of good humor — making life’s repairs a bit more memorable.

If you have any questions about your home, warranty, or maintenance, our Customer Service Team is ready to assist you. We’re committed to making your homeownership experience smooth, Genuinely Jenuane, and stress-free. Welcome home!